Work at ARM Pension Managers (PFA) Limited as Call Center Agent. We use this medium to inform you about the ongoing ARM Pension Managers (PFA) Limited Recruitment 2023 for Call Center Agent – apply here.
About the Company
ARM Pension Managers (PFA) Limited is one of the first seven Pension Fund Administrators (PFA) granted license by the National Pension Commission in December 2005. It is part of the Asset & Resource Management Company Limited (ARM) Group, one of Nigeria’s most prominent and respected financial service brands. We have pre-eminent reputation in Investment Management, Research and Pension Fund Management.
ARM Pension Managers Available Jobs Vacancy
Table of Contents
Call Center Agent
Job type: Full-time
- Highly responsible for the timely management of calls (both inbound and outbound)
- Identifying customers’ needs and providing appropriate solutions to their complaints.
Job Responsibility for ARM Pension Managers (PFA) Limited Recruitment 2023
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned.
Requirements/Eligibility for ARM Pension Managers Available Jobs Vacancy
- A First Degree in a relevant field
- 1-3 years of experience in a call center environment
- Technical expert in related computer applications.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
- Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language
- Excellent verbal & phone communication skills, with active listening
- Excellent relationship management skills and highly developed emotional intelligence
- Proficient in relevant computer applications.
- Hausa, Igbo, Yoruba Fluency.
How to apply for ARM Pension Managers (PFA) Limited Recruitment 2023
Interested and qualified candidates should:
Click here to apply online