CareCentrix USA is recruiting for Customer Solutions Expert Lead – Staffing; apply now! We are delighted to inform you about the ongoing 2022 Customer Solutions Expert Lead at CareCentrix USA. Get started below.
There is jobs vacancy at CareCentrix USA for Recruitment of Customer Solutions Expert Lead – Staffing. Application is invited from interested and qualified applicants for the job offer. See requirements and job role for qualified candidates.
Job Overview
The incumbent in this position acts as a subject matter expert (SME) in assigned unit, fields questions from staff, is able to provide appropriate issue resolution and escalation when needed, and assigns work/directs workflows for staff. Assists Supervisor/Manager with coaching, on-the-job training, monitoring work, mentoring new associates and driving results. This position may also serve as a back-up in production. Works with other departments to identify areas of opportunity/performance improvement and recommend solutions.
Responsibilities
PRIMARY RESPONSIBILITIES
- Act as First point of contact for escalated calls and requests
- Responsible for the Assignment of work to Associates
- Maintain Daily Boards updates-metrics, messages
- Monitor and/or complete production, as applicable
- Manages payer, provider and patient complaint resolution.
- Works with supervisors and staff employees to drive efficient call volume activity and management.
- Work with supervisors to create efficient work plans and daily assignments.
- Supports cross-functional process improvement efforts.
- Keeps abreast of technological and industry developments
- Must perform other duties as required or assigned.
SECONDARY RESPONSIBILITIES
- Promote staff reliability
- Encourage frequent communication among all staff members
- Must respond to calls/e-mails in a timely manner
- Be proficient with entering information into CART system
- Projects/spreadsheets – across all operations
- Act as a resource for Customer Service Representatives, line staff-research process issues
- Monitor sensitive State Reports
- Develop and administer operational policy.
Requirements/qualifications for Customer Solutions Expert Lead at CareCentrix USA
- High School Diploma or the equivalent plus one year of experience in a CareCentrix Operations role. Knowledge of basic spreadsheet, word processing, and data entry with speed and accuracy is required.
- Has expert knowledge of department systems and processes, CareCentrix business protocols and regulatory knowledge.
- Ability to lead by example is also required. –
- Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills.
- Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking.
- Must have strong organizational and interpersonal skills and be able to effectively manage and prioritize multiple tasks, and demonstrate independent thought and critical thinking skills.
- Must be detail oriented, be responsive, problem-solve difficult situations with internal and external customers and with process and/or systems issues.
Benefits
- Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
- Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.
- Advancement opportunities, professional skills training, and tuition Reimbursement
- Great culture with a sense of community.
How to apply for CareCentrix USA for Recruitment of Customer Solutions Expert Lead
Related Articles
CareCentrix Care Fund Application Form
Ensemble Emergency Relief Fund
Apply for Amazon Covid-19 Reliefs Loan/Grant Application Form
Reasons why Africans prefer Gmail account than any other email account
How to sign into another Gmail account without signing out of the current one