Airtel Nigeria Recruitment High Value Relationship Manager Port Harcourt & Abuja Airtel Nigeria is recruiting to fill the various vacant space available in the Telecommunication Company, Airtel is recruiting for High Value Relationship Manager 2020/2021.
One of the aspirations that Airtel Africa has set for itself is to be the preferred service provider for the Airtel High Value Base. This person is the primary contact person and will be responsible in servicing all aspects of the HV customer needs for the Pre-paid and Post-paid high value customers – VIP, Diamond & Platinum.
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The Relationship Manager is customer centric and focused on maintaining high-quality of customer service; develops strong relationships with high value customers to ensure sensitivity to their needs, concerns, and emerging requirements and is readily available to attend to pressing customer challenges at any point in time. Delivery of business KPIs like financials, customer experience, revenue generation and process compliance, is critical to this role.
Responsibilities
Diamond Customer Management.
Premier Customer Complaint Management.
Premier customer inactivity management.
Premier Customer Engagement.
Ensure collections on allocated Premier accounts
Qualifications
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A recognized university degree
Customer management / service experience post NYSC (no less than 2 years)
Understanding of the principles of CRM and Customer Management
Customer Management skills
Surveys and research and Trending skills
Strong Interpersonal Skills & People Centric
Strong numeric ability
Excellent Communication skills
Report writing
Understand CRM-CEM, Usage and Retention principles
Presentation making
To apply for this Job you have to CLICK HERE and make sure you have all your cv updated plus get all your documents updated and handy.
The Deadline for the Job is not yet certain and you are advised to apply for this job as soon as you come in contact with this job opening, you can leave a comment below this post if you need more information about this airtel Job Openings.
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